Refund policy

Refund & Return Policy

Gender Reveal Express Pty Ltd is committed to providing high-quality products and an exceptional customer experience. We understand how special and meaningful your gender reveal is, and we want to ensure everything runs smoothly. To protect both our valued customers and our business, please carefully review our updated Refund & Return Policy below.

IMPORTANT NOTICE:

We take great care when packing and dispatching your order. However, please note that once your parcel is in the hands of Australia Post, delivery times and handling are beyond our control.

If your parcel arrives with visible external damage, please:

  1. Do not open the parcel.
  2. Take clear photos or a video of the unopened package.
  3. Contact us immediately before opening.

Opening a damaged parcel may void your eligibility for assistance or a return.

Shipping & Delivery:

  1. We aim to dispatch all orders promptly, often within 1–7 business hours on business days.
  2. Once an order has been dispatched, Australia Post manages the delivery timeline.
  3. We cannot control or guarantee delivery times and are not liable for delays caused by postal services, weather, peak periods, or unforeseen circumstances.
  4. We do not offer refunds for late deliveries under any circumstances.

To avoid disappointment:

  1. Place orders at least 10 days before your event.
  2. Choose Express Post where faster delivery is essential.

Change of Mind:

We do not accept returns or provide refunds for:

  1. Change of mind.
  2. Incorrect product selection.
  3. Event cancellations after dispatch.

Faulty or Incorrect Items:

We accept returns or offer resolutions for faulty or incorrectly sent products within 30 days of the purchase date. To qualify:

  1. Items must be unused and in their original packaging.
  2. You must provide clear photo and/or video evidence of the fault or error.
  3. Proof of purchase is required.

Returns must be pre-approved by our support team, and we will provide instructions for the return process. Return postage for approved cases will be covered by Gender Reveal Express.

Faulty Product During the Reveal:

If you experience a product failure during your actual gender reveal event:

  1. Provide video evidence of the fault as soon as possible.
  2. Our team treats these cases as a priority to ensure the issue is resolved with care and urgency.

Incorrect Item Received:

If you receive the wrong item:

  1. Notify us within 30 days.
  2. Provide photo evidence of the incorrect item.
  3. We will resolve the issue quickly, including covering any applicable return postage.

Returns Process:

For all approved returns:

  1. Items must be in unused condition and in original packaging.
  2. We will provide clear return instructions.
  3. If the issue is due to a fault or our error, we will cover return postage.

Respectful Communication Policy:

We kindly ask that all communication remains respectful. In cases where abusive or aggressive language is used, we reserve the legal right to immediately cease communication and withdraw further assistance.

Acceptance of Terms:

By making a purchase with Gender Reveal Express Pty Ltd, you acknowledge and agree to these policies. We appreciate your understanding and cooperation.

We want your gender reveal to be a joyful and unforgettable experience. Our team is here to help and ensure everything goes as smoothly as possible.

If you have any questions or need assistance, please contact us at any time via our Contact Form or email.